Deliver world-class IT support for healthcare clients
Lead cloud, on-premise, and telephony implementations
Resolve escalated tickets and guide aging/complex issues
Mentor and coach service desk team members
Provide on-site and remote user support for devices, servers, storage, and network equipment
Participate in after-hours/on-call rotations as needed

🎯 Requirements

Associates degree in technology or equivalent experience
3+ years IT support in Microsoft environments
Certifications: Network+, Server+, Windows Server 70-410, 98-365 or equivalent
Experience with Windows Server 2012/2016/2008, Active Directory, SQL, SharePoint, Exchange
Knowledge of VMware, Citrix, VPN, and Terminal Services
Excellent problem solving and client relationship skills

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