Sr. Analyst, Enterprise Service Desk

Related skills

active directory microsoft 365 intune citrix vmware vsphere
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πŸ“‹ Description

  • Senior analyst for Enterprise Service Desk for Hedge Fund/PE clients.
  • First point of contact, respond to client issues, coordinate to resolve.
  • Provide white-glove, client-facing technical support.

🎯 Requirements

  • 5+ years in a related field.
  • High school diploma; degree/some college a plus.
  • Strong customer service and troubleshooting.
  • Advanced skills in Microsoft 365, Active Directory, Citrix, Intune, MFA, and VM tooling.
  • Experience with DNS/DHCP/TCP/IP and network issues.
  • Experience with CheckMK/LogicMonitor and security gateways.

🎁 Benefits

  • Diverse tech exposure and career advancement.
  • Competitive compensation and robust benefits package.
  • Wellness programs, snacks, team events.
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