Sr. Analyst, Enterprise Service Desk

📋 Description

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing
• Work with vendor representatives to resolve software and hardware issues

🎯 Requirements

• Associates degree in technology related field OR equivalent combination of education and work
• Minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications: Network+, Server+, Windows Server 70-410, 98-365 or equivalent
• Understanding of Windows Server 2016/2012/2008, Active Directory, SQL, Sharepoint, Exchange, Backup
• Knowledge of VMWare, Citrix, VPN, Terminal Services, and VoIP
• Excellent problem-solving and client relationship skills

🎁 Benefits

• 401(k) with company match
• Medical, dental, vision, life insurance, and short/long-term disability
• Paid time off and paid company holidays
• Weather emergency pay
• Education reimbursement and certification support
• Corporate environment with free lunches and snacks