Deliver an excellent customer experience in all interactions
Resolve new and escalated service tickets, provide guidance for or personally resolve aging and
Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior
Serve as an escalation point to mentor and coach team members
Assist clients with the design and implementation, installation, configuration and ongoing
Work with vendor representatives to resolve software and hardware issues

🎯 Requirements

Associates degree in technology related field OR equivalent combination of education and work
Minimum of +3 years of experience in IT Support, working in Microsoft Environments
Certifications: Network +, Server +, Windows Server 70-410, or equivalent
Understanding of Windows Server versions, Active Directory, SQL, SharePoint, Exchange Server
Knowledge of VMWare, Citrix, VPN and Terminal Services
Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software

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