Sr. Analyst, Enterprise Service Desk (Flex Onsite)

📋 Description

• Lead IT support for cloud, on‑prem, and telephony systems in healthcare
• Resolve escalated tickets and guide aging/complex issues
• Mentor and coach service desk teammates to improve capability
• Collaborate with clients to design and implement desktop, server, and network solutions
• Participate in after-hours and on-call rotations as needed
• Maintain documentation and ensure security posture per Abacus standards

🎯 Requirements

• Associates degree in tech or equivalent work experience
• 3+ years IT support in Microsoft environments
• Certifications: Network+, Server+, Windows Server 70-410/98-365 or equivalent
• Experience with Windows Server OS, Active Directory, VMware/Citrix/VPN
• Knowledge of VoIP, backup, security hardening, and disaster recovery
• Strong problem solving and client relationship skills

🎁 Benefits

• Competitive health and wellbeing programs
• Professional development and training opportunities
• On-site/team collaboration in Columbus, OH