Sr. Analyst, Global Shared Services

📋 Description

• Handle escalations and complex issues related to sales onboarding and offboarding, including
• Collaborate with IT and third-party vendors to troubleshoot issues beyond initial analyst support
• Manage mid-to-high complexity queries, audits, and requests related to compensation and commissions
• Work closely with the core team to resolve escalated issues, perform root cause analysis, and
• Develop process enhancements to improve efficiency, ensure SLA compliance, and optimize performance
• Handle escalations and complex deal-related queries, including pricing calculations, discount

🎯 Requirements

• Experience in supporting and handling escalations for user management and profile setup within
• Proficiency in Tableau and Salesforce dashboards, reporting, troubleshooting, and backend support
• Deal Desk support experience, including handling escalations, responding to queries, and resolving
• Knowledge or experience in renewals support, including responding to renewal-related queries and
• Strong understanding of Sales Operations (SaaS operations), Rules of Engagement, and Audit Processes
• Proficiency in Salesforce Tool Navigation (Accounts, Opportunities, Reports), Data & Analytics

🎁 Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program -
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and
• Generous time off, including local holidays and our annual “Dim the Lights” period in late
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition
• The technology and tools you need to do your best work