Sr. Associate Account Management

📋 Description

• Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse
• Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
• Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
• Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
• Support incident response by documenting findings, maintaining audit trails, and escalating
• Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment

🎯 Requirements

• 2+ years of experience in email operations, Trust & Safety, or SOC environments
• Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
• Hands-on experience with Splunk for log analysis
• Strong analytical, investigative, and problem-solving skills
• Ability to work in shifts within a 24x7 environment