Be a strong, caring, and empathetic victim advocate for the Lyft community.
Act as the highest level of escalation for our Safety Support teams.
Focus on building trust and long-term relationships with customers during extremely sensitive
Respond with empathy and sound judgment, working with the customer end to end.
Identify potential risks, mediate, and diffuse escalated situations.
Support other tiers of Safety Support with case reviews.

🎯 Requirements

2+ years experience in managing multiple cases while supporting customers involving extremely
Experience in a fast-paced, growing environment.
Able to manage their own stress levels while providing world-class care to customers who have been
Proven ability to operate and demonstrate sound judgment in gray areas and under high pressure.
A great listener, empathetic, and sensitive to our individual community members’ needs.
Impeccable communication skills, both written and verbal.

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