Sr. Client Success Manager

📋 Description

• Manage a portfolio of client accounts to drive retention and growth.
• Coach and support other Client Success team members.
• Collaborate with growth, sales, and product teams to maximize value.
• Lead renewal efforts and growth initiatives within existing clients.
• Provide strategic communications (QBRs, meetings, events) to clients.
• Travel up to 15% to support Open Enrollment and strategic meetings.

🎯 Requirements

• 5+ years in account management, client success, implementation or healthcare management.
• Ability to build relationships at all levels as a trusted partner.
• Experience upselling and renewing to drive revenue.
• Experience using SaaS-based solutions and platforms.
• Data storytelling: craft data-driven insights to influence client decisions.
• Product knowledge: subject matter expert on our product and use cases.

🎁 Benefits

• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement savings with company match.
• Mental health benefits.
• Generous paid time off and parental leave.
• Professional development initiatives for growth.