Sr. Client Success Manager

📋 Description

• Own success and growth of strategic client partnerships.
• Collaborate with sales, product, and operations to deliver value.
• Manage a portfolio of accounts for retention and expansion.
• Lead communications with clients: reviews, meetings, updates.
• Partner with growth and sales to maximize lifetime value.
• Coach team members and share best practices.

🎯 Requirements

• 5+ years in account management or client success.
• Proven ability to build relationships at multiple levels.
• Experience with renewals, retention, and expansion.
• Strong SaaS knowledge and tech-enabled services.
• Mentor others while managing own accounts.
• Data-driven with strong storytelling & product knowledge.

🎁 Benefits

• Competitive salary: $99,000 - $121,000 USD.
• Fully remote work environment.
• Medical, dental, vision benefits within 30 days.
• 401(k) with company match.
• Mental health benefits and wellness support.
• Paid vacation up to 25 days; paid sick and caregiving leave.