Sr. Client Success Manager, Advertising

📋 Description

• Develop and maintain strong, long-term client relationships as the primary contact.
• Partner with creative/strategy/media teams to ensure timely campaign execution.
• Lead onboarding for new clients; set expectations and provide training.
• Identify upsell/cross-sell opportunities; collaborate with sales to pitch services.
• Deliver regular campaign performance reports; translate data into recommendations.
• Represent client voice internally; ensure feedback informs product and processes.

🎯 Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or related field.
• 6-8+ years in client success or account management in advertising/marketing.
• Strong understanding of digital advertising: programmatic, social, display, video and native formats.
• Exceptional interpersonal, presentation, and communication skills.
• Ability to interpret campaign data and translate into actionable strategies.
• Proficiency in CRM and project tools (Salesforce, Asana).

🎁 Benefits

• Comprehensive benefits package (health, dental, vision, 401(k), etc.).
• Flexible work environment.
• Opportunities for professional development and career growth.
• Paid maternity and paternity leave; fertility-related support.
• Wellness allowance and mental health days.
• Mentorship program.