Sr. Client Success Manager (Atlanta)

📋 Description

• Serve as the primary point of contact for clients within the assigned territory
• Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging
• Conduct regular business reviews, utilization assessments, and check-ins to ensure client
• Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score
• Use data-driven insights to continuously improve client success initiatives and enhance client
• Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of

🎯 Requirements

• Bachelor’s degree; background in healthcare, life sciences, or business is preferred
• 7+ years of experience in client success, account management—preferably in a healthcare or SaaS
• Experience working directly with health systems, cardiology groups, or outpatient imaging centers
• Startup (Series A-C) experience preferred, not required
• Exceptional communication, interpersonal, and problem-solving skills
• Self-starter with strong organizational skills and the ability to manage multiple accounts with

🎁 Benefits

• Eligible for a 15% target annual bonus
• Stock options, paid benefits, and employee perks are part of total rewards