Instride

51-200 employees
4 jobs posted

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Sr. Client Success Specialist

Added

less than a minute ago

Location

🌍 North America

Type

Full time

Salary

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Related skills

salesforce jira zendesk generative ai

📋 Description

Drive exceptional client experience by resolving learner challenges quickly.
Collaborate cross-functionally with internal teams and external partners.
Surface learner feedback to improve processes and satisfaction.
Manage learner escalations for clinical programming and other needs.
Grow into an independent client success manager over time.
Report to Sr. Manager, Client Success.

🎯 Requirements

Client relationship management: build trust & partnerships.
Investigation & critical thinking: diagnose issues & coordinate resolution.
Operational excellence: organize across systems; improve processes.
Strong communication: deliver clear guidance to stakeholders.
AI-enabled client success: use generative AI to improve outcomes.

🎁 Benefits

Step Forward program: tuition upfront coverage.
401(k) plan with company match.
Flexible vacation policy.
Paid family leave.
Comprehensive health care benefits.
And more.

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