Sr. Cloud Support Engineer

Added
16 hours ago
Type
Full time
Salary
Salary not provided

Related skills

tcp/ip vpn sso ssl dlp

๐Ÿ“‹ Description

  • Primary contact for customer support and escalations
  • Provide status updates to customers
  • Troubleshoot issues and find workarounds
  • Collaborate with peers, Sales, CS, and Engineering
  • 3rd party and internal coordination for issue resolution
  • Create knowledge base content and solutions

๐ŸŽฏ Requirements

  • 5-8 years supporting large enterprise customers
  • Strong TCP/IP knowledge
  • Experience with network security tech: Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
  • Familiar with DLP and encryption gateways
  • Experience with UNIX/Linux and Windows systems; AD/LDAP desirable
  • Proficient in tcpdump and common tools/protocols (TCP/IP, NTP, DNS, DHCP)

๐ŸŽ Benefits

  • Not specified in data
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