Sr. CRM Operations Manager

📋 Description

• Lead high-impact CRM initiatives: Own complex, cross-functional programs such as platform
• Connect Marketing with Product and Engineering: Translate lifecycle marketing goals into clear
• Make CRM operations more scalable: Improve campaign intake, QA standards, documentation
• Strengthen channel health and compliance: Partner with Legal, Compliance, Data, and channel owners
• Drive the evolution of lifecycle automation: Help move our CRM ecosystem beyond manual
• Influence teams and priorities: Work closely with senior stakeholders to resolve dependencies

🎯 Requirements

• 8+ years of experience in CRM operations, marketing program management, or marketing technology
• Demonstrated ownership of large cross-functional initiatives, taking ambiguous business problems
• Strong business-to-technical translation skills, including experience turning marketing needs into
• Deep familiarity with enterprise CRM platforms such as Braze, Iterable, or Salesforce Marketing
• Experience building scalable operating frameworks, including campaign intake, operational
• Exceptional stakeholder management and communication skills, with the ability to influence senior

🎁 Benefits

• In-office work policy: four days a week in the office and Fridays from home for those near one of
• Benefits that support your work and life, including backup child, elder, and pet care and
• Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of
• Generous vacation policy and company-wide paid days off.
• 1% of your time off to support local community organizations of your choice.
• Annual wellness stipend to use towards eligible wellness related expenses.