Sr. Customer Development Executive

📋 Description

• Own the commercial relationship for a book of existing customers.
• Drive expansion opportunities by identifying upsell and cross-sell needs.
• Lead and manage the renewal process, including pricing discussions and contract negotiations, for
• Partner with Customer Success Managers to align on strategic account plans and customer objectives.
• Understand customer business models, usage trends, and product adoption to inform growth strategies.
• Maintain accurate forecasts and updates in Salesforce or CRM.

🎯 Requirements

• 12+ years of experience in account executive, customer success, or renewal-focused sales roles.
• Proven ability to meet or exceed expansion and renewal targets.
• Excellent communication and stakeholder management skills.
• High emotional intelligence (EQ); skilled at building trust and handling objections diplomatically.
• Strong analytical mindset; ability to leverage customer data and product usage insights.
• Comfortable with contract terms and commercial discussions.

🎁 Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K with up to 3% matching