Sr Customer Engineer - Presales & Post Sales

📋 Description

• Own strategic Enterprise accounts across acquisition and expansion.
• Lead technical strategy for complex deployments and workshops.
• Drive retention, expansion and customer value.
• Develop playbooks and coach peers to raise team capability.
• Based in London office; hybrid work model.

🎯 Requirements

• 5 to 8 years in a customer-facing technical role
• Hands-on HTML, CSS, JavaScript, REST APIs; architect front-end deployments
• Experience managing strategic Enterprise accounts with exec stakeholders
• Ability to solve ambiguous problems with multiple variables and tradeoffs
• Experience linking tech work to business outcomes such as retention, ROI, value realization
• Hands-on use of AI tools for research, content creation, or workflow automation
• Experience mentoring or coaching junior technical team members

🎁 Benefits

• Hybrid work: in-office 3 days/week in London, UK
• Comprehensive benefits: medical, dental, life insurance; pension match; equity
• Equal opportunity employer; accessibility accommodations available