Sr. Customer Programs Manager

📋 Description

• Own the post-sales experience across segments and motions.
• Define service standards, onboarding playbooks, escalation paths.
• Build the Voice of Customer engine from CSAT, NPS, churn data.
• Create scalable enablement with content, paths, self-serve resources.
• Run partner and enterprise onboarding end-to-end.
• Turn data into programs that drive product and retention.

🎯 Requirements

• 5+ years in CS, CX, or Program Management (B2B SaaS)
• Built programs from scratch end-to-end
• Able to work with both solutions engineers and executives
• Experience with VOC, NPS, CSAT, and feedback systems
• Strong writing skills: exec briefs and process docs
• Bias toward action; turn ideas into programs

🎁 Benefits

• Healthcare for family (dental & vision)
• Competitive compensation and 401K
• RSU grants for full-time employees
• ESPP program
• Flexible vacation policy
• Maternity & paternity leave