Interact with external customers and internal stakeholders to provide assistance
Receive, process, and manage customer orders accurately and efficiently
Investigate and resolve customer complaints, concerns, and escalations
Maintain a deep understanding of Hasbro's product catalog
Adhere to company policies and procedures
Collaborate with internal teams

🎯 Requirements

Proven 5+ years of experience in customer service, with a focus on process and continuous
Strong data skills
Proficiency in Excel, Power BI, and SAP
Excellent communication and interpersonal skills
Detail-oriented
Ability to work independently and prioritize tasks

🎁 Benefits

Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development

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