Sr. Customer Success Advisor

📋 Description

• Develop cross-functional knowledge spanning IT Security, IT Operations, Infrastructure, and
• Inspect customer adoption issues and run plans to increase adoption health
• Tie adoption health to renewals and manage renewal process from start to finish
• Identify expansion opportunities and growth potential to improve NRR
• Establish trusted advisor relationships with executive stakeholders and technical teams
• Conduct quarterly Executive Business Reviews documenting customer success definitions

🎯 Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or
• Experience in Cyber Security or Enterprise SaaS
• Proven ability to build trust and communicate with C-Suite, VP, and Director-level as well as end
• Excellent written, verbal, and presentation communication skills working effectively across an
• Detail-oriented with the ability to set priorities and be flexible in an ever-changing environment

🎁 Benefits

• Estimated Base Salary €96K – €120K
• Offers Equity
• Offers Commission