Sr. Customer Success Director - Pharmaceutical Brands

📋 Description

• Serve as the primary strategic contact for a portfolio of top-tier pharmaceutical brand clients
• Build a deep understanding of client objectives, business challenges, and evolving needs to
• Conduct proactive client check-ins, solicit feedback, address issues early, and maintain strong
• Lead regular account reviews, presenting strategic recommendations, progress against KPIs
• Develop and continuously optimize customer success strategies tailored to individual client goals
• Partner with sales, product, and marketing teams to develop solutions aligned with current and

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Life Sciences, or a related field; an MBA or advanced
• 10+ years of experience in customer success, account management, sales, or a related field, with
• Proven account management experience within a service provider or customer success experience with
• Demonstrated success managing and materially expanding strategic client accounts, preferably in
• Track record of achieving customer satisfaction, retention, and account growth objectives
• Experience serving as the most senior client-facing owner for strategic accounts, including

🎁 Benefits

• Base salary of $150,000–$180,000, depending on experience, location, and qualifications
• Performance-based bonus or commission of up to 20% of base salary
• Eligibility for company stock options
• 401(k) with company matching
• Medical and other insurance coverage, with 90% of healthcare premiums covered
• HSA and FSA options, including coverage of the full deductible for the HSA