Sr. Customer Success Engineer, EMEA

📋 Description

• Partner with CS org to deliver white-glove customer experience
• Own the technical success of a portfolio across onboarding and adoption
• Manage and resolve support requests; primary escalation point
• Identify risks to customer health and drive mitigation
• Lead complex implementations from discovery to production rollout
• Guide customers in deploying and troubleshooting integrations

🎯 Requirements

• 4+ years in technical, customer-facing role; cybersecurity SaaS ideal
• Experience owning complex customer relationships and outcomes
• Strong security tooling, cloud providers, and SSL/TLS knowledge
• Advanced Python skills and REST API experience
• Able to influence without authority; collaborate across teams
• Excellent communication and troubleshooting skills
• Comfortable with ambiguity in fast-growth environments
• Self-starter with strong customer focus

🎁 Benefits

• 401k match
• Health, vision, and dental coverage
• Equity and bonus eligibility
• Details on our careers page