Sr. Customer Success Manager

📋 Description

• Own the end-to-end customer success lifecycle from post-onboarding and training through ongoing
• Establish clear expectations around workflows, responsibilities, timelines, and desired customer
• Build and maintain trusted relationships with customer sponsors and stakeholders across multiple
• Understand customer business objectives, industry trends, and relevant performance benchmarks to
• Monitor and analyze account-specific data to identify potential churn risks, expansion
• Develop proactive account plans to address customer risks and capitalize on upsell and growth

🎯 Requirements

• 5–8 years of experience in customer success, strategic account management, consulting, or a closely
• Bachelor’s degree required.
• Experience working with enterprise or complex B2B clients and managing relationships with multiple
• Strong analytical and complex problem-solving skills, with the ability to turn customer and account
• Strong proficiency in Excel and PowerPoint, including the ability to analyze, visualize, and
• Experience managing renewals and/or upsell opportunities is a plus.

🎁 Benefits

• Flexible Paid Time Off for salaried employees.
• 10 company-paid holidays plus 4 additional extended company holidays.
• Multiple medical and dental plan options.
• 100% company-paid vision coverage.
• 401(k) plan available through Fidelity.
• Paid parental leave for eligible employees from the first day of employment.