You will oversee the engagement and outcomes for customers in your portfolio
Ensure customers are technically healthy and on the most recent version of our product
Leverage existing Success Plays to assist customers, but also assist new Success Plays
Work with customers to create new use case/success stories
Ensure that customers obtain the maximum value from their ServiceNow investment and use their
Guide other ServiceNow teams to address customer issues

🎯 Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes
Experience working in the cybersecurity industry is a priority for this search
Fluent in English and German languages is a must
Minimum 7 years of related work experience; OR equivalent work experience
Creativity with comfort running projects independently
Improve complex issues through analysis and resolution

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