Sr Customer Success Manager

📋 Description

• Own a portfolio of customers as the primary point of contact following the sale
• Build and maintain a success plan for each account tied to their security objectives, and drive it
• Understand customer use cases and provide recommendations that improve security posture and
• Ensure deployment and configuration align with key business use cases and are delivered on schedule
• Guide customers through adoption and configuration so their teams can operate the platform
• Stay current on third-party integrations and how they interact with Armis within customer

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant
• 8 or more years of experience in a Customer Success Manager, Technical Account Manager, or related
• 8 or more years of experience in network engineering, architecture, support, or design
• 5 or more years of experience in service delivery or technical account management in post-sales or
• 3 or more years of experience in IT, security, healthcare technology, or similar environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures

🎁 Benefits

• Bonus points: Knowledge of healthcare or ICT devices, manufacturers, or applications
• Bonus points: Experience securing IT, IoT, or healthcare systems
• Bonus points: Experience in a scaled or digital customer success model
• Bonus points: Portuguese working proficiency