Sr. Customer Success Manager

📋 Description

• Be passionate about customers’ success and act as trusted advisor for ~40 customers.
• Develop tailored success plans to drive adoption of Klaviyo and achieve goals.
• Identify and recommend additional Klaviyo products to increase revenue for customers.
• Proactively review customer performance, address issues, and ensure consistent messaging.
• Collaborate cross-functionally with Onboarding, Customer Growth, and internal teams to meet goals.
• Transform workflows by leveraging AI to build smarter systems and processes.

🎯 Requirements

• 5+ years in customer success managing multiple stakeholders.
• Experience explaining how to reach goals using software with end users.
• Creative problem solving for customers and end users.
• Experience in marketing or advising on marketing strategy.
• Comfortable discussing renewals, upgrades, and cancellations.
• Excellent organizational, project management, and communication skills; Salesforce or CRM experience.

🎁 Benefits

• Generous benefits package including health, welfare, and wellbeing.
• AI-enabled workflows and opportunities to innovate.
• Travel up to 10% for onboarding, client work, and events.
• Collaborative, inclusive team culture.
• Career growth and continuous learning in a fast-growing company.