Sr. Customer Success Manager

📋 Description

• Build Mutual Success Plans aligning Salesloft strategy to customer objectives.
• Guide customers on prioritizing next steps in Mutual Success Plans.
• Partner with internal teams on cross-functional tasks.
• Review customer data trends and identify focus areas.
• Create QBRs and prioritize data insights for each customer.
• Lead customer-facing webinars and internal trainings.

🎯 Requirements

• 6+ years in a Customer Success role.
• 1+ year with Salesforce CRM; Admin cert a plus.
• SaaS/tech or fast-growing startup experience.
• Superb listening skills; dig to uncover objectives.
• High empathy and strong interpersonal skills.
• Clear, confident communicator — writing and speaking.
• Emotionally intelligent; adaptable executive presence.
• Expert project manager; prioritize and meet timelines.
• Resourceful, creative; build playbooks when needed.
• Comfortable with technical conversations; API awareness.

🎁 Benefits

• Inclusive, supportive culture with team over self.
• Opportunities to work across geographies with remote teams.
• Comprehensive onboarding and ongoing training.
• Transparent compensation discussions and career growth.