Sr. Customer Success Manager

📋 Description

• Build custom Mutual Success Plans to align our Salesloft strategy to the customer’s business
• Effectively guide customers in how to prioritize next steps on a Mutual Success Plan, managing
• Partner with internal teams on tasks and projects that impact the broader team.
• Review trends in customer data and proactively identify focus areas.
• Create impactful QBRs and prioritize data based on insight and the 'so what' for each customer.
• Identify unusual trends in the data and anticipate key follow-up questions from a customer.

🎯 Requirements

• 6+ years of experience in a Customer Success role
• 1+ years of experience using the Salesforce CRM; intermediate to expert knowledge of Salesforce CRM
• Previous experience in a SaaS/Technology company or fast-growing start-up preferred
• Superb listening skills and the proven ability to dig deeper to uncover the customer’s true
• High level of empathy
• Clear, confident, and compelling communicator in writing, in conversation, and in front of an

🎁 Benefits

• Competitive base salary
• Performance bonus
• Benefits
• Incentive compensation plans