Sr. Customer Success Manager

📋 Description

• Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand
• Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs)
• Win as a team: Champion customers internally and mobilize cross-functional partners across Sales
• Represent the customer's voice: Gather and surface feedback that drives continuous improvement
• Guide customers forward: Identify and communicate relevant new products and features, helping
• Identify renewal risk and collaborate with internal teams to remediate, ensure a successful

🎯 Requirements

• 5+ years of experience in a customer success, account management, or consulting role, managing
• Solid track record of delivering and scaling an exceptional customer experience, choosing ambition
• Strong emotional intelligence and an elite level of relationship management and executive
• Exceptional presentation and communication skills, particularly when engaging with C-level
• Strong listening and analytical skills with the demonstrated ability to ask effective questions
• Strong interpersonal skills and the ability to work collaboratively and cross-functionally to win

🎁 Benefits

• Health, dental and vision insurance
• 401(k)
• Flexible spending account
• Paid leave (including PTO and parental leave)
• Equity (where applicable)