Sr. Customer Success Manager

📋 Description

• Develop and nurture strong customer and C-Level relationships to understand their business goals
• Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals
• Champion customers internally and mobilize cross-functional partners across Sales, Support
• Gather and surface feedback that drives continuous improvement, actively challenging what needs to
• Identify and communicate relevant new products and features, helping customers adopt and benefit
• Identify renewal risk and collaborate with internal teams to remediate, ensure a successful

🎯 Requirements

• 5+ years of experience in a customer success, account management, or consulting role, managing
• Solid track record of delivering and scaling an exceptional customer experience
• Strong emotional intelligence and an elite level of relationship management and executive
• Exceptional presentation and communication skills, particularly when engaging with C-level
• Strong listening and analytical skills with the demonstrated ability to ask effective questions
• Strong interpersonal skills and the ability to work collaboratively and cross-functionally

🎁 Benefits

• Equity (where applicable)
• Health, dental and vision insurance
• 401(k)
• Flexible spending account
• Paid leave (including PTO and parental leave)