Sr. Customer Success Manager

📋 Description

• Lead post-sales activities for Dialpad customers through relationships, product knowledge
• Oversee customer adoption, training, and best-practice development to drive value and ROI.
• Conduct business reviews and status calls to align goals and surface growth or risk opportunities.
• Maintain deep understanding of solutions and discuss features relevant to customer needs.
• Manage escalations with urgency, documenting issues and coordinating with teams to resolve them.
• Collaborate across Sales, Support, and Product to ensure customer success across the Dialpad

🎯 Requirements

• 8+ years of Customer Success experience at a SaaS company
• Experience in Telecommunications and Contact Center spaces (UcaaS/CcaaS)
• Comfort interacting with and influencing C-level executives
• Experience with large Enterprise customers
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills

🎁 Benefits

• Competitive salary and comprehensive benefits
• Opportunity for growth and impact in AI-driven customer experience
• Inclusive office culture and vibrant, collaborative environment