Sr Customer Success Manager

📋 Description

• Act as a trusted advisor to enterprise customers, aligning workforce development and skills
• Develop and maintain tailored success plans with clear objectives, milestones, performance
• Help customers develop and implement skills-based workforce strategies using digital learning
• Guide customers through implementation, launch, internal promotion, adoption, and ongoing
• Support customers as they adopt new platform capabilities, AI-powered experiences, and evolving
• Analyze engagement, adoption, skills, and business outcome data to identify trends, demonstrate

🎯 Requirements

• At least eight years of experience in Customer Success, account management, consulting, Sales, or
• Proven experience managing a high-volume portfolio of 30 or more enterprise customers, with
• Demonstrated ability to advise senior leaders and executive sponsors on learning strategies
• Strong understanding of digital learning solutions, learning and development strategy, talent
• Ability to interpret customer engagement, adoption, skills, and business performance data and
• Experience identifying growth opportunities, influencing account strategy, supporting renewals

🎁 Benefits

• Strategic career opportunity: Help enterprise organizations improve workforce readiness, close
• Customer-facing impact: Build long-term relationships with senior decision-makers and influence
• AI-enabled innovation: Work at the intersection of digital learning, skills intelligence, and
• Collaborative environment: Partner with cross-functional teams across Sales, Product, Solutions
• Professional development: Gain exposure to evolving workforce trends, enterprise technology
• Global perspective: Collaborate with colleagues and enterprise customers across distributed teams