Sr. Customer Success Manager - Atlanta, GA

📋 Description

• Direct accountability for net retention, renewals, and enterprise usage of a high-value customer
• Leverage customer success plans to align OpenGov's products to customers' goals, driving adoption
• Proactively connect with senior stakeholders to align OpenGov's value with their strategic
• Bridge between customers and OpenGov's Product and Field leadership to drive improvements and
• Manage and advocate for accounts, maintaining high satisfaction through rapid issue resolution.
• Travel to engage customers in person and lead regional user groups.

🎯 Requirements

• 5+ years of account management, customer success, or sales experience in complex technology
• Track record of exceeding quarterly retention and revenue goals.
• Outstanding communication, negotiation, and presentation skills.
• Ability to master OpenGov's product verticals (local/state government, special districts, higher
• Proficient in Salesforce, G-Suite, and modern CS platforms.
• Bachelor's degree required; sales training (e.g., MEDDIC, Challenger) or Graduate Degree a plus.

🎁 Benefits

• Comprehensive healthcare options
• Flexible vacation policy and paid holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, HSA contributions
• Professional development and growth opportunities
• Collaborative office environment with weekly catered lunches