Sr. Customer Success Manager

📋 Description

• Join a customer-focused team to maximize value of SaaS solutions in healthcare.
• Serve as trusted advisor to executive stakeholders, driving long-term customer success and outcomes.
• Build partnerships, identify opportunities for growth, and strengthen engagement while reducing
• Collaborate cross-functionally to deliver exceptional experiences and achieve client success.
• Remote work with occasional travel to client sites.

🎯 Requirements

• Experience in a customer-facing role within a SaaS or technology company.
• Background in Customer Success, Account Management, or Sales in healthcare with enterprise accounts.
• Proven ability to build and expand long-term relationships; strong executive communication.
• Excellent presentation and relationship management skills; ability to influence C-level
• Experience analyzing customer data and translating insights into actions.
• Proficiency with CRM platforms such as Salesforce, Gainsight, or similar tools.

🎁 Benefits

• Competitive CAD $112,000–$125,000 base salary based on experience, skills, and location.
• Performance-based bonus opportunities.
• Comprehensive health and employee benefits.
• Fully remote work environment with occasional travel to client sites.
• Opportunity to work with enterprise healthcare organizations and influence outcomes.
• Collaborative culture focused on growth and customer success.