Sr. Customer Success Manager - Enterprise (East)

📋 Description

• Onboard enterprise accounts and drive ongoing adoption.
• Develop engagement strategies to maintain high customer satisfaction.
• Be the Smartsheet expert to enable impact and cross-organizational collaboration.
• Conduct periodic reviews to ensure satisfaction and expand usage.
• Use usage patterns to gain insights and boost adoption.
• Collaborate with Sales, Training, and Professional Services to identify expansion opportunities.

🎯 Requirements

• 3+ years in Customer Success or Account Management.
• Explain technical topics to non-technical audiences in large enterprises.
• Build credibility and trust with customers and internal stakeholders.
• Maintain value-based relationships with diverse accounts.
• Passion for web tech and Smartsheet benefits and use cases.
• Bachelor's degree or equivalent experience.

🎁 Benefits

• Medical, vision, and dental coverage for full-time staff.
• 401k match: 50% up to 6% of eligible pay.
• Monthly stipend to support work and productivity.
• Flexible Time Away program and Sick Time Off.
• Life insurance and disability coverage for US employees.
• 12 paid holidays and up to 24 weeks parental leave.
• Teleworking options from any registered location in the US.