Sr. Customer Success Manager, Fed/SLED

📋 Description

• Portfolio Management: Own a portfolio of accounts, ensuring ongoing satisfaction, retention, and
• Value Realization: Serve as the customer advocate, deliver Business Reviews, prove ROI, and drive
• Success Planning: Develop and execute strategic success plans that align with customer goals and
• Expansion Opportunities: Identify upsell and cross-sell opportunities based on customer needs and
• Product Knowledge: Maintain deep knowledge of Abnormal products and roadmap to educate customers on
• Relationship Building: Establish trusted advisor relationships, understand industry trends, and

🎯 Requirements

• 5+ years of Customer Success experience, ideally in enterprise SaaS
• Proven track record managing executive relationships (CIO, CISO, or equivalent)
• Demonstrated success driving customer adoption, retention, and growth within a defined portfolio
• Strong account management, strategic planning, problem-solving, and negotiation skills
• Strong technical aptitude with enterprise software and networking technologies
• Excellent communication and presentation skills, with the ability to lead executive-level

🎁 Benefits

• Bonus or incentive compensation
• Equity
• Comprehensive benefits package