Sr. Customer Success Manager I, SMB – Account Strategy

📋 Description

• Staff a high-volume Account Strategy line via phone and chat
• Lead consultative, value-based conversations with customers
• Navigate complex talks on pricing and contracts
• Diagnose customer needs and map growth paths with Toast
• Represent the voice of the customer to internal teams
• Document interactions and outcomes with data hygiene in mind

🎯 Requirements

• 5+ years in Account Management/Customer Success
• Experience in queue- or case-based environments
• Strong trust-building and complex conversation skills
• Objection handling, negotiation and influencing ability
• Independent, multi-priority performance in fast-paced settings
• Data-driven with real-time decision-making

🎁 Benefits

• Hybrid/remote-friendly with flexible work location
• Competitive total rewards and benefits
• Location-based pay zone ranges (Zone A/B/C)