Sr. Customer Success Manager I, SMB - On Demand, MLO (Mandarin)

📋 Description

• Meet Mandarin-speaking SMB customers via Zoom/phone meetings.
• Drive activation and adoption across Toast product suite with data.
• Review best practices and activation strategies with customers.
• Diagnose issues, develop strategies, and coordinate with partners.
• Discuss payments and credit-card processing impacts on business.
• Retain and grow SaaS revenue through consultative engagement.

🎯 Requirements

• Fluent Mandarin Chinese and English (written and verbal).
• 5+ years Account Management experience.
• Case/Queue management experience.
• Self-starter; able to work autonomously in a dynamic environment.
• General technical proficiency with software.
• Proven track record of meeting and exceeding goals.

🎁 Benefits

• Competitive compensation and benefits package.
• Hybrid work model with regional in-office options.
• Total rewards including health, dental, and retirement benefits.
• Accessible accommodations in the hiring process.