Sr. Customer Success Manager - IAM/IGA - Canada

📋 Description

• Serve as primary post-implementation contact for customers.
• Manage renewal pipeline and customer health to support adoption.
• Collaborate with Sales on onboarding, orientation, and launch.
• Build relationships to uncover upsell/cross-sell opportunities.
• Coordinate cross-functional meetings to drive adoption and action items.
• Monitor usage and provide feedback to improve customer use cases.

🎯 Requirements

• IAM knowledge/experience preferred; cybersecurity/compliance valuable.
• Strong knowledge of cloud, hybrid, and on-premise IT architectures.
• Ability to translate technical concepts to business language.
• Proven SaaS customer success/account management experience with Fortune 500/Global 1000.
• Demonstrated ability to manage customer relationships through challenging situations.
• Willingness to travel up to 50% to customer sites.

🎁 Benefits

• Medical, Dental, Vision, Life Insurance
• 401K
• Unlimited PTO
• Sick Time
• Daily Catered Lunches
• Employee Recognition Programs