Sr Customer Success Manager - Justice

📋 Description

• Remote role focused on Axon Justice customers (Prosecutor/Public Defender offices) on the West Coast
• Owns relationships, understands client workflows, and drives adoption of Axon products
• Partner with cross-functional teams to influence product roadmaps and projects
• Provide best practices, onboard and train customers, and ensure efficiency in daily workflows
• Communicate milestones and updates to senior leadership regularly
• Identify growth opportunities with Sales within accounts

🎯 Requirements

• Experience in Justice/Legal sector with knowledge of discovery, digital evidence, case management
• Proven justice stakeholder engagement with DAs/PDs and IT
• Strong project management and organizational skills
• Track record of leading process improvements and driving product adoption
• Excellent communication and presentation skills
• Bachelor’s degree or equivalent work experience

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary PTO and paid parental leave
• Medical, Dental, Vision plans
• Fitness programs and mental wellness support
• Learning & Development programs and ERGs
• Office snacks