Sr. Customer Success Manager, Public Sector

📋 Description

• Manage client communications and expectations professionally.
• Log customer interactions in the CRM accurately.
• Prepare and host Business Reviews for top accounts.
• Drive renewal closures and reduce churn.
• Identify at-risk clients and plan remediation.
• Resolve customer issues with internal teams promptly.

🎯 Requirements

• 3+ years in customer success, public sector preferred.
• Proven ability to build trusted customer relationships.
• Track record of improving customer health and satisfaction.
• Navigate multi-stakeholder organizations across levels.
• Strong oral and written communication to executives.
• Familiarity with government procurement and budgets.