Account management: Manage client relationships for renewals and expansions.
Public Sector Focus: Manage Federal/Defense and SLED portfolios.
Drive Product Adoption & Demonstrate Business Value.
Product & domain expertise: be a trusted advisor with architecture awareness.
Customer Satisfaction & Risk Management: Maintain satisfaction and manage escalations.
Customer Advocacy: Gather customer feedback to drive product capabilities.
Customer Onboarding: Assist deployment planning and proactive risk management.

🎯 Requirements

B.S. in Computer Science or equivalent degree.
10+ years with enterprise software; startup experience desirable.
5+ years in customer success; security/Federal customers preferred.
Self-motivated with strong problem-solving; Mobility & Security knowledge desired.
Ability to travel.

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