Sr. Customer Support Analyst

📋 Description

• Take ownership of L2 cases, prioritizing based on urgency and customer impact. Investigate
• Research and investigate multifaceted issues related to the Anaplan platform and its integration
• Communicate with customers through case portal, and when necessary, conduct live troubleshooting
• Create and maintain internal knowledge base articles and documentation to assist both customers and
• Assist L1 Support analysts with training and mentoring to enhance their product knowledge and
• Collaborate effectively with L3 Support, Engineering, and Product Management on complex issues that

🎯 Requirements

• 2+ years of proven experience in a Technical Support or Product Support role, investigating and
• Fluent in Japanese and English - Business-level Japanese (Keigo)
• Demonstrated ability to manage and prioritize multiple high-priority issues in a fast-paced
• Experience supporting high-value, enterprise-level customers where the software is
• A self-motivated, proactive individual with a passion for learning and helping customers achieve