Take ownership of L2 cases, prioritizing based on urgency and customer impact; investigate
Research and investigate multifaceted issues related to the Anaplan platform and its integration
Communicate with customers through case portal and conduct live troubleshooting sessions via calls
Create and maintain internal knowledge base articles and documentation
Assist L1 Support analysts with training and mentoring
Collaborate with L3 Support, Engineering, and Product Management on complex issues

🎯 Requirements

2+ years of proven experience in a Technical Support or Product Support role, investigating and
Fluent in Japanese and English - Business-level Japanese (Keigo)
Demonstrated ability to manage and prioritize multiple high-priority issues in a fast-paced
Experience supporting high-value, enterprise-level customers where the software is business-critical
A self-motivated, proactive individual with a passion for learning and helping customers achieve

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