Sr. Customer Support Engineer

📋 Description

• Owning the most complex technical escalations across CIQ's enterprise customer base, from first
• Serving as the senior technical point of contact for strategic accounts, building an understanding
• Debugging Linux at depth across kernel, user space, systemd, storage, networking, and performance
• Setting the technical standard for the support organization: reproduction discipline, root-cause
• Mentoring support engineers and reviewing their technical work to grow the team's capability.
• Driving customer-facing defects into Engineering with a reproduction, a diagnosis, and enough

🎯 Requirements

• Deep Linux internals expertise spanning kernel and user space, systemd, filesystems and storage
• The instinct to reproduce before concluding.
• Fluency with tools: crash and kdump, gdb, strace and ltrace, perf, eBPF and bpftrace, SystemTap
• Experience with containers and orchestration such as Apptainer, Podman, and Kubernetes, and with
• Comfort operating across bare metal, on-premises HPC clusters, and major clouds including AWS
• Automation as a reflex: Bash and Python at a minimum, plus Ansible or equivalent, and CI/CD systems

🎁 Benefits

• Medical, dental, and vision insurance.
• Flexible paid time off.
• Employee stock options.
• Remote work; no travel required for most positions.