Sr. Customer Support Engineer

📋 Description

• Make our customers happy: Create great experiences for our customers when they need help. Build
• Managing support cases to enable fast resolution of inbound requests, while delivering quality
• Contributing and maintaining both internal and customer-facing content in our Knowledge Center to
• Be a product expert: Learn Cyara products intimately and help customers (and other team members!)
• Maintaining up-to-date expertise and certifications in the Cyara suite of products and related
• Resolve issues: Investigate issues in the product and partner closely with engineering to fix

🎯 Requirements

• BS in Computer Science or related field, or equivalent experience
• Minimum 4 years of experience supporting complex software products (VoIP, IVR, Genesys, Avaya
• Strong knowledge of network fundamentals and protocols
• Expertise in SIP/H323 VoIP, WebRTC, and/or ISDN signaling systems
• Web debugging skills across multiple browsers using Developer Tools
• Scripting abilities (shell, Python, JavaScript)