Sr Customer Support Manager/System Manager

📋 Description

• Serve as a primary customer management contact, coordinating service delivery and ensuring
• Work directly with customers to understand concerns, coordinate corrective actions, and drive
• Manage the scope of contracted services and ensure customers understand their responsibilities and
• Ensure accurate and timely customer reporting in accordance with service contract requirements.
• Manage subcontractor deliverables, performance, agreed scope, and expected outcomes.
• Address product quality issues and participate in case management activities when required to

🎯 Requirements

• At least 3 years of experience in one or more relevant areas, including lifecycle services, account
• Strong interpersonal communication and presentation skills, with the ability to build effective
• Commercial awareness and the ability to develop existing accounts while identifying potential
• Strong computer skills, including proficiency with Microsoft Office and Google Workspace.
• Self-motivated and collaborative approach, with the ability to work effectively with general
• Strong analytical and problem-solving skills, with the ability to address complex customer

🎁 Benefits

• Full-time position with a remote work model.
• Remote work from Quebec, Canada.
• Opportunity to work with public safety customers and mission-critical communications services.
• Exposure to customer service management, lifecycle services, telecommunications systems, contract
• Opportunity to build and manage long-term relationships with customers, subcontractors, vendors
• Involvement in contract renewals, service growth, forecasting, change management, and commercial