Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English

📋 Description

• Guide suppliers through Avetta’s products and compliance workflows
• Own the supplier experience by managing accounts and building trust-based relationships
• Monitor supplier progress and follow up to ensure timely compliance task completion
• Verify technical and regulatory documents, including insurance and safety certificates
• Record and track inquiries and feedback in internal systems (e.g., Salesforce)
• Collaborate with internal departments to resolve customer requests and escalate issues as needed

🎯 Requirements

• 1–2 years customer service, preferably SaaS or cloud-based, Avetta experience preferred
• Strong communication skills, both written and verbal
• High attention to detail and ability to multitask in a fast-paced setting
• Proficiency in desktop productivity tools (e.g., Word, Excel)
• Aptitude for learning new software systems and business processes
• Self-motivated with a passion for helping customers