Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English

📋 Description

• Guide suppliers through Avetta’s products and compliance workflows
• Own the supplier experience by managing accounts and building trust-based relationships
• Proactively monitor supplier progress and ensure timely completion of compliance tasks
• Verify technical and regulatory documents submitted by suppliers, including insurance certificates
• Record and track customer inquiries, complaints, and feedback in internal systems (Salesforce)
• Collaborate with internal departments to resolve customer requests and escalate issues as needed

🎯 Requirements

• 1–2 years in customer service, preferably SaaS or cloud-based; Avetta experience preferred
• Strong written and verbal communication skills
• High attention to detail and ability to multitask in a fast-paced setting
• Proficiency with desktop tools (Word, Excel)
• Aptitude for learning new software systems and processes
• Self-motivated with a passion for helping customers

🎁 Benefits

• Hybrid schedule for commutable distance (3 days in, 2 days remote)
• Remote work considered for those outside commutable distance
• Training: 8 weeks, Mon-Fri, 9am-6pm MT (starts Aug 10)