Establish trusted advisor to customers with strategic direction and advocacy
Deliver exceptional customer experience with proactive communication and alignment
Collaborate across Coupa to drive GRR and NRR and expand partnerships
Develop customers into advocates via events, webinars, case studies, and references
Strengthen Coupa's market presence by building relationships and NPS growth
Share best practices to continuously improve Customer Value Management

🎯 Requirements

6 Years P2P and/or S2C domain expertise
Customer management exp via consulting/BPO or S2C SaaS
Collaborative, win-win negotiation skills
Entrepreneurial, outcome-based problem solving
Project management across cross-functional teams
Bachelor’s degree; Master’s preferred; reside in Eastern US; 40% travel

🎁 Benefits

Pioneering technology at Coupa
Collaborative, transparent culture
Global impact on clients and teams
Learn more on Life at Coupa blog

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